Refunds & Cancellations
Return Policy
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.
Eligibility for Returns
- Your item must be unused and in the same condition that you received it.
- Items sent back due to buyer’s remorse must be in original packaging and condition.
- Wrong items or quantities received.
To complete your return, we require a receipt or proof of purchase. Occasionally, we might ask for photographic evidence. Please do not send your purchase back to the manufacturer. Shipping costs for returns will be covered by the buyer. Prepaid labels are not offered.
Refunds
Contact us to initiate a refund process. Refunds are applicable if:
- Your item arrives damaged.
- You receive the wrong item.
- Your item doesn't arrive after 60 days.
Once we receive and inspect your return, we'll email you about the status of your refund. If approved, the refund will be processed to your original payment method within a specific number of days.
Late or Missing Refunds
If your refund hasn't appeared, check your bank account, contact your credit card company, and then your bank. If after all this, the refund hasn't been posted, email us at support@perfectpawstore.com
Exchanges
We replace defective or damaged items. If an item doesn’t fit, repurchase the correct size, and contact us for a discount code to offset shipping costs. Please send a picture of your order for the discount code. Requests for replacements are valid for 30 days post-receipt.
Cancellations
Changes to orders, like incorrect variant or adjustments in quantity, can be emailed to support@perfectpawstore.com
Decreasing item quantities is seen as a partial cancellation. Adjustments leading to a decrease in the order value will be treated as partial cancellations, allowable only for specific reasons.
Disclaimer
Our refund and cancellation terms aim to be fair. They don't infringe upon your statutory rights to a refund within the 14-day cooling period.